Warranty, Damages, and Returns

10/30 Zen Water Systems Warranty

Zen Water Systems warrants your shipment to arrive free of damage and defects in workmanship.  If, for any reason, you are not satisfied with your purchase, it arrives damaged or you find a defect, we have outlined the following guidelines to help make your return or warranty replacement a smooth and seamless experience. 

What Our Warranty Covers: 

This warranty applies to all new Zen Water Systems product that were purchased for personal or household use online from www.zenwatersystems.com.  We warrant that your product will be free of manufacturing defects in materials or workmanship, under normal use and recommended care for 30 days from the date of purchase.  Should your product prove to be defective during the warranty period, we will replace your product with same or similar products at no charge.  If you prefer to return the System or Filter, see the Return section for details.  Our warranty applies to the original purchaser or the first gift recipient with proof of purchase via a Zen Water product order number. 

What This Warranty Does Not Cover: 

This warranty does not cover defects caused by accident, misuse, negligence, including tampering, abuse, damage in transit, or use for commercial purposes.  It does not cover damage caused by anything other than a manufacturing defect. This warranty excludes any relief for incidental or consequential damages.  This warranty does not cover the refund of initial or return shipping and handling costs. 

How Long This Warranty Last: 

This warranty lasts for a period of thirty (30) days from the date of purchase for defects and returns.  For items that arrive damaged, the warranty period is ten (10) days.

The Zen Water Systems Warranty covers product purchased online from the www.zenwatersystems.com website and shipped within the contiguous United States.  If you purchased our system or filters elsewhere, kindly reach out to the merchant from whom you made the purchase for Warranty, Damages or Returns.  Note:  The only authorized seller on Amazon is Amazon, LLC., and on eBay, Zen Water Systems.

 

30-Day Defect Replacement Warranty

Zen Water Systems will replace any defective items within the first 30 days from purchase date at no cost to the original purchaser for orders placed online at zenwatersystems.com.  To ensure the proper handling of your warranty replacement without delay, kindly email our Customer Care Department at customercare@zenwatersystems.com.   Include in your email your name, a phone number, date of purchase, your Zen Water order number, and a digital image of the defective item.  Once approved, replacement parts can usually be shipped within 2 business days.  

 

10-Day Damage Replacement Warranty

If any Zen Water System parts or Filter(s) are damaged upon arrival, contact us immediately, within the first 10 days from receipt of your shipment.  To ensure the proper handling of your warranty replacement without delay, kindly email our Customer Care Department at customercare@zenwatersystems.com.  Include in your email your name, a phone number, date of purchase, your Zen Water order number, a digital image of the damaged item, and a digital image of the shipping box if damaged.  Once approved, replacement parts can usually be shipped within 2 business days.  

 

Return Policy

Returns are allowed within 30 days of purchase when accompanied by a Return Authorization number obtained from our Customer Care Department at customercare@zenwatersystems.com prior to returning any system or filter.  The Return Authorization ensures that we can identify the item upon receipt and efficiently process your refund. Returns received without a Return Authorization number will not be processed for refund.

For your convenience, a shipping label may be provided to you at cost to return the product to Zen Water Systems.  The cost of return shipping will be deducted from your refund amount.  You may request for a return shipping label when you contact customercare@zenwatersystems.com for a Return Authorization.

Refunds

For Systems or Filters returned in its original new and unused condition along in its original packaging, you may expect a refund for the full purchase price (including tax) less shipping.

Shipping costs are nonrefundable and are borne by the buyer.  This includes the shipping cost paid at time of purchase, the actual shipping cost of shipments that qualified for 'Free Shipping' and the shipping cost incurred to return the product back to Zen Water Systems. 

All returns are subject to a minimum 15% restocking fee relative to the condition in which it is returned.  Deductions for return items received damage may apply.

 

How to Reach Us:

Email:  customercare@zenwatersystems.com

Phone:  (949) 698-6333

Office hours:  Monday – Friday, 9:00 am to 5:00 pm Pacific time, with the exception of U.S. holidays.